All Systems Operational

Uptime over the past 90 days. View historical uptime.
US Data Center Operational
Website / Client Portal Operational
Core API Services Operational
Administrative Portal Operational
Integrations / Webhooks Operational
EU Data Center Operational
Website / Client Portal Operational
Core API Services Operational
Administrative Portal Operational
Integrations / Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

NA Core API Services - Experiencing Issues
Resolved - The incident has been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience.
Sep 7, 17:24 JST
Investigating - Our automated monitoring has detected a major issue with the NA Core API Services. Our engineering team is currently investigating.
Sep 4, 11:28 JST
EU Core API Services - Experiencing Issues
Resolved - The incident has been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience.
Sep 7, 17:24 JST
Investigating - Our automated monitoring has detected a major issue with the EU Core API Services. Our engineering team is currently investigating.
Sep 6, 00:54 JST
[EU] Service Outage
Resolved - The incident has been resolved.

We apologize for any inconvenience this may have caused and thank you for you patience.
Sep 7, 09:59 JST

Sep 6, 2026

Sep 5, 2026

No incidents reported.

Sep 4, 2026

[NA] Service Outage
Resolved - The incident has been resolved.

We apologize for any inconvenience this may have caused and thank you for you patience.
Sep 4, 12:27 JST
Investigating - We are receiving a high number of alerts. The RICOH Intelligent Automation Customer UI might be inaccessible. We are investigating the issue with the highest priority. Updates will follow on this channel.
Sep 4, 12:04 JST
Planned release of the Ricoh Intelligence Application (RIA) - US
Completed - The scheduled maintenance has been completed.
Sep 4, 12:00 JST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 11:00 JST
Scheduled - The Ricoh Intelligence Application (RIA) is scheduled for a planned update for the US region.

Schedule:

Date & Time: September 3rd, 2026 at 10:00 PM EDT / September 4th, 2026 at 02:00 UTC (Sept 4th, 09:00 AM ICT)

Impact:

While no extended downtime is expected during this release window, customers may experience brief interruptions in service when connected clients reconnect locally.
Aug 29, 04:09 JST
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